Where more sales are hiding
Get this straight: Over 49% of your potential customers want
to see reviews from your previous customers before they
decide to buy from you.
Even if you sell high priced items, you can get over 380% more conversion rates if you have 50-star reviews.
Over 88% of consumers want to see user reviews as personal
recommendations while visiting your product page.
So, it's settled that you need good quality customer
reviews, meaning an entire management team has to work to
make it happen.
From tracking shipments, collecting reviews, responding, and
leveraging customer reviews to boost sales, there's a whole
management hassle to deal with.
Or, is it?
Today, we'll guide you through the ingenious process of good
customer review management with the power of AI. After this
guide, you should be able to boost your sales by at least
50% by the end of the quarter.
Let's get to
it, shall we?
How Customer Reviews Help You Sell More
Customer reviews are the kind of social proof that directly
translates your marketing efforts into sales. The difference
good customer reviews make to a store is simply
undeniable.
Potential customers give you an authoritative consideration
when they see positive reviews. They feel confident with
their purchase. To reflect that, over 84% of consumers trust
online reviews as much as personal recommendations.
More customer reviews will also increase your search engine
visibility and map listings. This will give you more
exposure to potential customers. What would happen without
reviews? Surveys show that 92% of consumers will hesitate to
buy a product without customer reviews.
Having more reviews means you have more feedback from
customers on what they like and dislike. You can now
identify your strengths and weaknesses, and make data-driven
decisions to improve customer experience.
How To Get More Reviews?
You want to get more customer reviews and boost sales. But
how do you get the reviews? The answer is, by importing
reviews, or by asking the customers. You can email each
customer after each sale to share their shopping experience
with you and possibly leave a review.
Sometimes, you want to offer a custom discount code to
encourage the shopper to leave a review with some photos or
videos, as those will work best as user-generated content.
After each review comes in, you want to moderate, publish,
and interact with them.
Sounds like a lot of work managing customer reviews, right?
Necessarily needing an entire team just to handle a few
customers a day! Yes, it is a lot of work, if you do it all
manually.
Now, what if you had a tool that does all these on your
behalf while you look after sales and growth? Say hello to
ReviewXpo, the AI-powered tool that helps you double your
sales by automating your customer review management.
How To Automate Customer Review Management
Sending review request emails has never been easier when
ReviewXpo empowering your store. Initiate review requests
manually or automatically. You can set a time after when
ReveiewXpo will send an automated customer review request.
Now that you know automating customer review management can
help you boost sales without spending a ton of money or
time, the only question that remains is, how to automate?
Here’s how ReviewXpo automates your customer review
management system:
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ReviewXpo sends an automated customer review request to
each customer
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You can also import existing reviews if you have some in
other stores or files
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If someone doesn’t comply, it follows up and sends
personalized discount coupons
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It collects all the reviews, analyzes, lets you moderate,
and automatically publish
-
It even interacts with your customers on behalf of the
store with personalized replies
And the best part, after automating it all? You’ll get
everything completely on your brand name, colors, and
identity. Even better, You can start using ReviewXpo for
free!
How to Add Customer Reviews To Your Store
ReviewXpo does wonders to boost your sales and helps you do
better branding. Now, how do you add customer reviews to
your Shopify store and product pages using ReviewXpo?
Here’s a quick guide to do that:
Step 1: Installing ReviewXpo
Search
"ReviewXpo" on Shopify App Store, click "Add App,". It’s free to install and to use for
small stores. Choose the plan of your choice to start with
if you have a large store.
Step 2: Setting Up and Branding
Configure ReviewXpo to make it branded to your store theme.
Customize things to your linking, starting with the
language, your branded colors, what style you want to
showcase your reviews in, the star rating style, etc. You’ll
also see the options to set how your automated review
request emails are to be sent.
Step 3: Import Your Existing Reviews
If you have existing customer reviews to showcase, you can
certainly import them to ReviewXpo in a single click. You
can import existing reviews from AliExpress, CSV files, or
any other existing Shopify app you’re currently using.
So, with ReviewXpo, you’re not entirely starting
from scratch to build your social proof. You can get to
branding right from where you are, right now! All you have
to do is, install ReviewXpo, make it yours, import, and get
to collecting some social proof!
Step 4: Sending Review Requests
Sending review request emails has never been easier when
ReviewXpo empowering your store. Initiate review requests
manually or automatically. You can set a time after when
ReviewXpo will send an automated customer review request.
You can choose to send it right after the shipment,
or delay by a few hours or days. Customize request messages
based on the product, personal information, or anything that
will make the customer to leave a review.
You can
even offer promotional offers to the customer for leaving
the review! It can be something like “Get a 10% extra
discount on your next purchase”.
You can
also personalize that discount code just to that customer,
making him/her feel special, all automatically.
Step 5: Review moderation and Showcasing
Customers can leave both bad and good reviews; so you want
full control over what gets published on the store and what
not. ReviewXpo allows you to take full control over that,
too. You can moderate, approve, or decline a review before
it gets to the public.
Yes, you can even tweak
the reviews as you like. That’s how much freedom ReviewXpo
gives you to make it rain with your store. Showcase using
beautiful review widgets like carousel, gallery, lists,
etc.
Interacting with Customer Reviews
You want to interact with each customer review in your
store, right? But do you have enough time to reply to 100s
of reviews daily? Well, unless you have a whole team, just
to engage with your customers!
How about cutting that entire cost to zero? ReviewXpo gives
you just that opportunity, with the power of AI. As the
review gets published on the site, our integrated AI will
analyze the review, what it’s about, how it should be dealt
with, and reply with a personalized tone.
Engage reviews promptly and boost your customer
relationships. This way, you can build real relationships
with your customers and make them love you while AI does the
engagement! Meanwhile, the ReviewXpo dashboard analysis
tracks performance for improvements.
Ask Custom Questions
Asking your customers customer questions about their
shopping experience can give you valuable insights. Since
asking is the only way to know how people feel about your
store, there’s no work around for it.
However, you can’t just expect your customer to click
several links just to reach the questionnaire page.
ReviewXpo makes this super easy for you. With ReviewXpo, you
can set custom questions which people can directly answer
from the email along with the review.
Track Performance and Feedbacks
The only way you retain customers and build a recognizable
brand is by improving product and customer service
experience. ReviewXpo gives you a dedicated dashboard to
track how your customers feel about you.
You’ll know as your store grows its reputation with more
customer reviews. Better yet, you can now make more data
driven decisions to improve customer experience and products
or services.
Customer Reviews Best Practices
These best practices while planning customer review
management will help you do better branding, increase sales,
and boost average rating to push more sales.
1. Don’t hesitate to ask for reviews
The most important rule to get more reviews is asking for
it. Implement an advance review collection using ReviewXpo
for smart product upsell and down sell. Track each sale,
after people click that add to cart button, down to
collecting feedback.
2. Collect consumer feedback like a pro
Enable the automatic review request feature with your
custom email templates for increased conversions. Offer
discounts for photo reviews and videos to encourage people.
3. Offer user-friendly interface
Display star ratings and trust badges along with average
rating after you import product reviews. Enable images
gallery and videos to show how people are loving your
products, and you’re getting customer trust. Use
customizable widgets of ReviewXpo to do this.
4. Repurpose them for marketing
Use all your customer reviews, photos, and videos as UGC on
all your social media and other marketing channels to get
more organic traffic. This will not only benefit your SEO
and Google Shopping results, but also get more direct
traffic to your site.
5. Keep It Real
Don’t fall for fake reviews if you want to sustain in the
long run. Get real reviews and don’t be afraid of negative
reviews. Consider the negative reviews as valuable feedback
to improve user experience. However, keep an eye on the
average product rating and publish wisely.
Can I Embed Customer Reviews On My Shopify Website?
Yes, you can easily embed customer reviews on your Shopify
site using ReviewXpo. You can automatically send review
request emails, import reviews, and showcase.
How to enable product reviews on Shopify?
Enable product reviews by adding ReviewXpo from Shopify App
Store. Click "Add App," choose a plan, and let's roll –
reviews will soon grace your store.
How To Manage Product Reviews On Shopify?
You can moderate reviews before publishing with ReviewXpo.
If you know how to edit reviews on Shopify, simply approve,
reject, edit, or delete. Respond to reviews as well. It will
make your audience feel connected.
How To Respond To Product Reviews On Shopify?
Interact with your customers using ReviewXpo by replying
with personalized responses to their reviews. If you have
too many reviews to respond to, ReviewXpo’s AI will do that
for you.
How To Use Product Reviews To Improve Your Shopify Store?
You can use the ReviewXpo's Analytics review performance
tracking to refine products and services. Insights from
reviews can enhance overall customer experience, and your
review feedback will improve too.
How To Get More Reviews On Shopify Products?
You can get a ton more reviews than you’re getting now by
using review requests through ReviewXpo. You can set
personalized messages and ReviewXpo will send review request
emails, collect, and showcase your customer reviews, all
while you’re busy planning your sourcing, shipment, and
business.
How To Add Product On Shopify For Dropshipping?
Showcasing social proof with dropshipping can be a piece of
cake if you use ReviewXpo. You can easily import product
reviews from AliExpress and reuse the existing reviews as
your own social proof from the get go of your store.
How Do I Import Reviews From AliExpress To Shopify?
In your Shopify store admin dashboard, navigate to
ReviewXpo’s “Export/Import” section and choose “Import from
AliExpress” menu and follow the on-screen instruction. It’s
super easy if you just follow the visual guide there.
How to delete reviews on Shopify
Go to your Admin dashboard of ReviewXpo and navigate to the
“Reviews>All Reviews” section. You’ll see all your
reviews in one place. Select the ones you want to delete and
delete them from the context menu.
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