Privacy Policy
In this privacy statement (the "Privacy Policy"), we describe how ReviewXpo (the "Company", "our", "us" or "we") uses and protects information collected from visitors to ReviewXpo.com, other websites and apps owned and operated by the Company that redirect to ReviewXpo, and all subdomains of ReviewXpo (collectively, the "ReviewXpo Site" and "ReviewXpo App"), our clients ("Clients"), our clients' customers ("Customers") and other users ("Users") of the ReviewXpo Properties (as defined below).
This Privacy Policy applies to information collected by the Company through the ReviewXpo Site, ReviewXpo App, any Company computer software downloaded or otherwise available from the ReviewXpo Site ("ReviewXpo Software"), and any Company services purchased or otherwise made available from the ReviewXpo Site ("ReviewXpo Services") (collectively, the "ReviewXpo Properties").
Third Party Services (collectively, "Third Party Services") are not covered by this Privacy Policy. Information viewed or provided to Third Party Services accessed via the ReviewXpo Properties is not covered by this Privacy Policy. In addition, we cannot be held responsible for the content or privacy policies of Third Party Services. We encourage you to carefully review the privacy policies of any integrated platforms or Third Party Services you may access via the ReviewXpo Properties if you are a Customer.
In addition, this Privacy Policy does not cover information recorded in any form about more than one individual whose identities are not known or cannot be inferred from the information ("Aggregated Information"). It is the Company's right to use Aggregated Information in any way it deems appropriate.
Whenever you use a Service or provide us with your Personal Information, you agree to the practices described in this Privacy Policy, as amended by us from time to time, and to the collection and use of your information in accordance with this Privacy Policy. In the event that you are not comfortable with the collection, use, and disclosure of your information in this way, please do not use any ReviewXpo Properties or provide the Company with Personal Information (as defined below).
We reserve the right to modify or replace the Privacy Policy at any time. You can find the most recent version of the Privacy Policy at https://www.reviewxpo.com/privacy-policy. If we make any material changes to the Privacy Policy that, in our sole discretion, materially impact your use of the ReviewXpo Properties or the treatment of your Personal Information, we will notify you via email or another direct electronic communication method. Please check the Privacy Policy periodically for changes. Following the posting of any changes to the Privacy Policy, your use of the ReviewXpo Properties constitutes acceptance of those changes.
WHAT INFORMATION DOES THE COMPANY COLLECT FROM YOU
In order to provide you with products and services, the Company collects only the information it needs. Depending on the circumstances, the amount of information you provide and the amount collected by the Company may vary. You may provide the Company with two (2) types of information: personal and non-personal.
Personal Information
Any information about a living individual (e.g. name, mailing address, telephone number, and e-mail address), or whose identity can be inferred or determined from the information, is regarded as personal information. You may provide the Company with Personal Information when you use the ReviewXpo Properties, including, without limitation, when you create an account, fill out surveys, or correspond with the Company.
Non-Personal Information
Information that does not identify you as an individual (e.g. demographic information or website visits) is called non-personal information. Non-Personal Information may be collected using any of the methods discussed above or automatically through the use of industry standard technologies described below.
COLLECTION OF YOUR PERSONAL INFORMATION BY THE COMPANY
Registration
In order to create an account ("Account") or to enable features or functionality of the ReviewXpo Properties, the Company may require you to provide us with certain Personal Information and Non-Personal Information.
When it comes to Clients, the Company may collect Personal Information about organizational representatives through various methods (phone, e-mail, online forms, in-person meetings) but only if such Personal Information is voluntarily submitted. ReviewXpo Properties may use such Personal Information for sales, marketing, and customer support. The Personal Information collected by ReviewXpo is never disclosed to third parties other than Third Party Service Providers used by a Client.
User Communications
Whenever you send us email or other communications, we may retain those communications in order to process your inquiries, respond to your requests, and improve the ReviewXpo Properties.
Technology-Collected Information
You may automatically provide information to the Company by using your computer or mobile device, such as information about your activities on the ReviewXpo Properties, the type of hardware and software you are using (for example, your operating system or browser), and information from cookies (see below). In order to better understand your and the needs of Users in the aggregate, we may link this Non-Personal Information to your Account. This allows us to diagnose problems, analyze trends, provide services, improve the features and usability of the ReviewXpo Properties, and better understand and market to our clients and users.
The following methods are used to gather information automatically using technology:
Cookies
The ReviewXpo Site and other ReviewXpo Properties might use cookies. Cookies, including local shared objects, are small bits of data that your browser stores on your computer's hard drive. They work by assigning to your computer a unique number that does not have any meaning outside of the ReviewXpo Properties. In general, cookies do not contain any personal information. In most web browsers, cookies are automatically accepted, but you can usually configure your browser to prevent this. Certain ReviewXpo Properties features may not work if cookies are not accepted.
IP Address
You can visit many areas of the ReviewXpo Site anonymously without registering. In such cases, the Company may still collect IP addresses automatically. Every time you sign up for Internet services, your computer is automatically assigned an IP address. Your IP address is logged each time you access the Site and request a page on the ReviewXpo Site.
Web Beacons
Small pieces of data are embedded in web pages and emails called web beacons. These technical methods may be used by the Company in HTML emails it sends to Users to determine whether they have opened the emails and/or clicked on links within them. Through the use of these technical methods, personal information may be collected.
Tracking Content Usage
The Company tracks and captures Non-Personal Information associated with User accounts and the use of Content by those who access your Content if you use the ReviewXpo Services and post any materials, information, or intellectual property (collectively, "Content") to your website or to a third party website.
Information You Provide About a Third Party
From the ReviewXpo Properties, you may be able to communicate with others, such as by sending an invitation. If you choose to take advantage of this functionality, we may ask you to provide us with certain information about the person with whom you wish to communicate (e.g., name, email address, etc.). For the purpose of facilitating the requested communication, which may contain a promotional message from you, the Company collects such information. Unless otherwise stated, the Company will not use this information for other marketing purposes without first obtaining consent from the individual concerned. When you use any invitation functionality on the ReviewXpo Properties, your email address, name or username, and message may be included in the communication sent to the recipients.
HOW THE COMPANY USES YOUR INFORMATION
Personal Information
Company identifies the purposes for which Personal Information is collected, used, or disclosed. We will identify any additional purposes for which we will collect your Personal Information before or at the time of collection if that purpose is not listed below, and you will provide your consent to collect, use, or disclose your Personal Information for such additional purposes.
By using the ReviewXpo Properties, you consent to our use of
your Personal Information for the following purposes:
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Generally communicating with you.
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Taking care of your purchases.
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Maintaining a record of transactions and reporting back to you.
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Detecting and preventing fraud.
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Your request for information or services will be fulfilled.
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Managing and administering ReviewXpo Properties.
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Providing you with a personalized ReviewXpo Site experience, as well as analyzing ReviewXpo Site traffic statistics.
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The ReviewXpo Site performs statistical analyses of your behavior and characteristics in order to measure interest in and use of its various sections.
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Using other websites to communicate with you.
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Providing content and information to third-party service providers.
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Following legal and governmental requirements.
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Assuring compliance with any other reasonable purpose that would be apparent to an average person at the time the information is collected.
ReviewXpo Properties are used by clients to manage and deliver content to their customers. During this process, the Company may collect Personal Information from you. Otherwise, we will obtain your express consent (by verbal, written or electronic agreement) before collecting, using or disclosing your Personal Information. Contact us at any time to change your consent preferences (see "How to Access and Change Your Personal Information" below).
Non-Personal Information
The Company may use Non-Personal Information for the following purposes:
System Administration: Non-Personal Information may be used by the Company for system administration, to diagnose problems with its servers, to monitor the Company's system performance, to gather broad demographic information about its Customers and Clients, and to monitor the Company's traffic on the ReviewXpo Properties.
Personalization: Cookies and IP addresses are used by the Company to deliver content specific to your interests and inform you about new and relevant services.
Advertising: In order to optimize the delivery of advertisements to viewers of your Content, the Company may use Non-Personal Information.
information retention period
As long as you are engaged with the Company in the last 12 months or you currently have Company software installed on one of your websites, the Company will retain personal information indefinitely.
As soon as the Company's software is uninstalled, your information, along with that of your users and customers, will be removed from our servers within 48 hours.
Archiving and removing data
When you delete data, all Personal Information about you, your business, and your customers will be erased. Deleted data may still remain in secure back-ups (AWS RDS) for up to two weeks. Backing up your data is for your own security and safety.
Except in unique circumstances when our engineers need the data to solve a problem, personal information is never logged or stored by any third party services or systems. Even in such rare cases, the data is only retained for a maximum of 30 days after it is logged.
The Storage of Data
There are only three secure data centers where data is
stored:
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Amazon Web Services - RDS
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Amazon Web Services - EC2
These countries are the only ones where data is stored:
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United States
HOW TO ACCESS AND CHANGE YOUR PERSONAL INFORMATION
Updating Your Personal Information
When Users request updates or corrections to their Personal
Information, the Company will allow such activities only if
such activities do not compromise privacy or security
interests. On request, the Company will also delete Personal
Information from the database where it is stored; however,
the manner in which backups are maintained may make it
impossible to completely delete a User's entry without some
residual information remaining. You may request the removal
of Personal Information by contacting support@reviewxpo.com
Email Preferences
The Company may use your Personal Information to send you
periodic emails listing promotions or events related to
ReviewXpo Properties or its marketing partners. By sending
an email to support@reviewxpo.com and/or following the
instructions in such correspondence, you can opt-out of
receiving such promotional emails. Unless you opt back in to
receiving promotional emails after the Company processes
your opt-out request, you will not receive promotional
emails from the Company.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
You can rest assured that none of your Personal Information is
sold, transferred, or otherwise disclosed to outside parties,
except as set forth below. ReviewXpo Properties or our
services are not included in this statement. We rely on
trusted third parties to help us administer and provide these
properties. Examples of these services include storing and
managing Content, analyzing data, providing marketing
assistance, integrating Third Party Services such as CRM and
MAP, processing credit card payments, and providing customer
service. The third party service providers will have access to
Personal Information needed to perform their functions, but
they cannot use it for any other purpose. Our service
providers may be located outside of Canada, and your Personal
Information may be processed and stored there and may be
subject to the laws of those countries.
In order to prevent fraud and process payments, we may share
Payment Information with third parties.
In addition to releasing information when required by law,
enforcing our policies, or protecting our or others' rights,
property or safety, we may also release your information if we
believe it is appropriate to do so. Additionally, we may share
Non-Personal Information with third parties for marketing,
advertising, or other purposes.
Client, Customer, and other User information, including
Personal Information, is considered a business asset. We may
disclose or transfer your Personal Information to a
third-party acquirer in connection with the transaction in the
unlikely event that we go out of business, become bankrupt, or
are acquired as a result of a merger, acquisition, or asset
sale.
Furthermore, we may provide Clients with specific information
regarding how their Content is viewed or accessed on ReviewXpo
Properties. An example of such information would be the number
and type of Content watched by a particular Customer of a
particular Client, the location from which a particular
Customer viewed or accessed the particular Content, and the
number of times that particular Content was viewed or
accessed. Furthermore, if you, as a Customer, provide Personal
Information (such as your email address) to access and view
Content, that Personal Information may be collected by us, a
provider of Third Party Services or an integrated platform on
behalf of the Client who owns the Content and shared with the
Client or with Third Party Service providers, since we and
others are their service providers. Clients will use such
information in accordance with their information and privacy
practices and policies, and the Company is not responsible or
liable for their use of your information.
It is possible that the Company may have a legal duty or right
to collect, use, or disclose your Personal Information without
your knowledge or consent in certain exceptional
circumstances. Consumer information (including Personal
Information) will not be disclosed without your written
consent in accordance with applicable laws, except where
required by law: (i) for billing or market operation purposes;
(ii) for law enforcement purposes; or (iii) to comply with a
legal obligation.
By consenting to the above purposes, you consent to the
disclosure of your information. Other than Clients, third
parties with which your Personal Information may be shared may
also be bound by appropriate confidentiality agreements with
the Company and/or its Clients.
THE PROTECTION OF YOUR PERSONAL INFORMATION
A variety of security measures are taken by the Company to
protect Personal Information from unauthorized access,
alteration, disclosure, or destruction. The Company conducts
internal audits, including, but not limited to: (a) data
collection; (b) data storage and processing practices; (c)
electronic security measures; and (d) physical security
measures to prevent unauthorized access to systems where
Personal Information is stored.
It is unfortunately impossible to guarantee the security of
data transmission over the Internet. Therefore, while we are
committed to protecting your Personal Information, we cannot
guarantee or warrant its security.
A breach of confidentiality by Company employees, contractors,
or agents may result in termination, criminal prosecution, or
disciplinary action.
Your Personal Information may be stored or processed on
servers located outside your jurisdiction of residence, which
may have different data protection laws than your jurisdiction
of residence. In these jurisdictions, government, courts, and
law enforcement may access this information according to their
laws.
NOTES ABOUT CHILDREN
We are very concerned with the safety of children when they
use the Internet. Only individuals of minimum age should
access the ReviewXpo Properties. Depending on where the
individual accesses the services, "Minimum Age" may mean
different things in different countries. In the United States,
Canada, Germany, Spain, Australia, and South Korea, the
"Minimum Age" is 14 years old; in all other countries, it is
13 years old.
The Minimum Age would, however, be such an older age if
applicable law requires that you be older than such ages to be
allowed to use the ReviewXpo Properties (including the
collection, storage, and use of your information in accordance
with this Privacy Policy). Children and anyone under 13 are
not permitted to use the ReviewXpo Properties.
WEBSITES AND SERVICES OF THIRD PARTIES
There may be links on the ReviewXpo Properties to third party
websites and services, including Third Party Services, which
may collect personal and non-personal information directly
from you. We provide links to third-party sources only as a
convenience. There is no connection between the Company and
Third Party Sources. Independent of the Company, Third Party
Sources may have their own privacy policies and data
collection practices. In addition, the Company: (a) has no
responsibility or liability for these independent policies or
actions; (b) does not guarantee the privacy practices or
content of these websites; and (c) does not guarantee the
security of any information you provide to such websites or
the contents, products, or services offered on such websites.
Reaching Us
You may contact us directly if you have any questions or
concerns about our privacy policy or privacy practices:
Email us: support@ReviewXpo.com